These are the boundaries we work within — and within which anyone we bring in to deliver must work too. It is not a set of working procedures; how each person organises their work is up to them.
Version 1.0, effective from 17 August 2026. It applies to everyone who works for rewater s.r.o. or with it — employees, sales representatives, installation contractors, subcontractors, partners and suppliers.
We claim only what we can evidence. We never present an estimate as a measured result and we never state a figure without saying what quantity it refers to.
We do not distort references, we do not claim other people's results as our own, and we do not name a client who has not agreed to it.
We do not disparage competitors, we do not name them in our proposals, and we compare ourselves with them only on objective and verifiable parameters.
We do not use information obtained from customers, partners or former employers that we have no right to. We protect other people's trade secrets as we protect our own.
We do not agree with competitors on prices, market sharing or how to proceed in public tenders.
We do not offer, promise, give or accept an improper advantage — money, gifts, favours in return or any other benefit — in order to influence a business decision, and not through a third party either.
Silent acquiescence counts as consent. Anyone who encounters a hint of such conduct does not keep it to themselves — even if they turned the offer down.
A modest courtesy — a promotional item or ordinary refreshments at a meeting — is acceptable. Never towards a person who is deciding on the contract at that moment, and never with a public contracting authority beyond what its own rules allow.
No fee, commission or charge connected with a deal goes unrecorded. What is not agreed and documented in writing does not exist — whether it is being paid or received.
We take no part in concealing the origin of money. An unusual method of payment — cash beyond the usual, payment from someone other than the customer, payment to a country other than where the customer is based — we do not accept in silence.
We do not conceal a personal, family or financial interest in the outcome of a deal. The same applies to working at the same time for a competitor, or for a customer we are currently negotiating with.
Information about customers, their buildings and their consumption is confidential whether or not it is marked as such.
We do not put it into publicly available artificial-intelligence tools nor into other services whose terms allow the data entered to be used for training.
Where a contract with rewater binds someone more strictly — in particular where it requires prior written consent even for tools that exclude training — the stricter rule applies.
We process personal data only to the extent needed for the deal in question and only on a lawful basis.
On the customer's premises we follow their access and safety rules. We do not touch equipment we are not authorised to.
If we find a condition that endangers property or health, we point it out — even if that delays or costs us the job.
We do not work with anyone who uses child or forced labour — not even indirectly through their own subcontractors.
We discriminate against no one on grounds of origin, sex, age, health, faith or opinion. Anyone working for us observes, towards their own people, the working-time and pay rules of the country where they work.
We sell savings. It makes no sense to win a job in a way that burdens the environment more than the customer saves on it.
We comply with the waste and packaging rules of the country where the work is performed. We do not leave removed components and packaging with the customer without an agreement and we do not hand them to anyone not entitled to take them.
We do not distort environmental claims. Any figure for water, energy or emissions saved is stated together with the quantity, the period and how it was calculated.
Anyone who works for us applies the same boundaries to their own suppliers and subcontractors and is answerable for their conduct as for their own.
This code forms part of the brief for everyone we bring in to deliver for rewater.
If you are not sure whether something complies with this code, you can ask at any time. A question never does any harm.
No one may suffer for making a report under this code. Anyone who raises a problem in good faith must not be disadvantaged in any way for it.
We verify compliance proportionately to the nature of the cooperation — usually from the documents relating to the job. Anyone working for us cooperates with that.
A breach of the code is a breach of contract with all the consequences the relevant contract provides for. For conduct under principles 2, 3 and 7 this holds regardless of whether any damage arose.
We weigh the difference between a lapse and intent. Anyone who reports their own failing before it comes to light some other way never makes things worse for themselves by doing so.
Routine operational reports — faults, complaints, unfair competition by a rival — go to the company's managing director.
A report of possible unlawful conduct inside the company is a different matter. Such a report can be made:
Making a report through the external statutory route breaches no contractual duty towards rewater. No one may be disadvantaged in any way for a report made in good faith — not by ending the cooperation, nor by cutting the volume of work.
We do not disclose the reporter's identity to anyone who does not need it to investigate.
Contact for questions: the managing director of rewater s.r.o., save@rewater.eu.